With direct supervision, the Key position's role is to support the front-of-house team members and management team, within a single restaurant, through maintenance of restaurant standards, customer and team member relations, internal communication and strive to achieve overall quality and consistency on a daily basis. This role should be a leader with a "whatever it takes" attitude in helping the restaurant management team, team members and customers.
Maintain high employment quality standards consistent with Bloomin' Brands policies
Performing assigned pre-opening quality checks (kitchen and bar line checks, interior and exterior maintenance)
Review staffing and station assignments
Preparing for and conducting pre-shift meeting
Ensuring the restaurant is completely ready for service 15 minutes prior to opening
Supporting and coaching the front-of-house staff in customer service
Ability to balance the needs of the front- and back-of-house team members for smoother operations
Performing table checks, and handling routine customer problems (re-cooks, comps, etc)
Completing server check-outs and tip reporting
Accurately collecting, tracking recording and distributing tip outs
Completing all end of shift paperwork
Preparing restaurant to be closed at the end of operations and securing the premises
Participate in special events, marketing, purchasing, training, quality control and financial control activities
Certified in any front-of-house functions
Passing grade in Assessment testing
Legal authorization to work in the United States
Previous experience in the restaurant industry
Training and proficient in all areas of the front-of-house functions like Hostess, Bus, Server, Bartender, Head Waiter, Trainer and Take-Away
Held positions of leadership previously
Bloomin' Brands is an equal opportunity employer. M/F/D/V are encouraged to apply

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